Export Customer Service Administrator

Export Customer Service Administrator

West Bromwich- Office Based

Permanent

£30,000

Full-time - 09:00 to 17:000 (Monday - Friday)

Role Purpose

You will need to play a crucial role in managing customs release and compliance, preparing export documentation, and ensuring adherence to government regulations. Handling tasks such as coordinating transportation, negotiating rates, and maintaining inventory control. You will be preparing commercial invoices and certificates of origin for customs clearance or liaise with freight forwarders to facilitate movement of freight for overseas transportation. You will also work closely with various departments, including purchasing and finance, to ensure accuracy and timely delivery.

Key Duties:

Provide support to customers regarding export-related inquiries.
Prepare and review export documentation, including commercial invoices, packing lists, and customs declarations.
Apply for documentation to support export e.g. bill of lading, Health certificates, Certificate of Origin.
Coordinate the logistics of export shipments, including arranging transportation and ensuring timely delivery of goods to customers.
Obtaining quotations from couriers, overnight transport, and freight forwarders for Air/Sea/Road shipments and then arranging the bookings.
Dealing with any incoming emails and calls making sure they get dealt with in a timely manner.

Job Competencies/Key Skills:

A keen eye for detail.
First class customer service skills.
Well organised and able to prioritise and multi-task.
Excellent communication and interpersonal skills. Prepared and able to face and deal with difficult situations.
Able to exert discretion.
Able to analyse situations and give balanced well considered feedback and suggestions.
Computer literate with the ability to competently use Microsoft Word, Excel, PowerPoint, Syspro and Salesforce CRMAdecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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