Director, Product Management, Technology Workflow

Job Description
About Digital Technology:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
Emerging Technology Group
Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.
What our team values:
Being humble and having each other’s backs
Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
Producing high quality work, we’re proud of, and not taking shortcuts
Having fun—we like to joke around, eat lunch together, and even hang outside of work
Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)
The Role:
ServiceNow is seeking a visionary Director of Product Management to lead the Technology Workflow product line. In this critical role, you will be responsible for driving the product strategy, roadmap, and execution for a suite of solutions that empower DT teams to automate core workflows and deliver exceptional service to their organizations and end users.
What you will gain:
You will experience being part of a team that is driven by the passion knowing that it is making a positive difference in our world. You will work and partner with motivated and highly skilled individuals who are committed to providing value every day.
Responsibilities:
Product strategy and vision – develop and articulate a clear product strategy for our Technology products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs.
Team leadership - Lead and inspire a high-performing product management team, fostering a culture of collaboration, innovation, and excellence. Provide mentorship and guidance to product managers, helping them develop their skills and contribute to the success of the products.
Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.
Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.
Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.
Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.
Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes.
Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders
Anticipate and break down obstacles that slow down or prevent product teams from delivering on outcomes.