Posted in: Executive Management in Idaho | Posted: |
Job Description
What you get to do in this role:
ServiceNow is seeking a visionary Director of Product Management to own the end-to-end Developer and Admin focused generative AI experience within the Platform Product team.
In this role, you will work cross-functionally on the overarching trajectory of our “Text-to” GenAI strategy. “Text-to” initiatives span a variety of platform products like application, workflow, code, and analytics. Our customers want the way they work with the Now Platform to be enhanced and augmented by GenAI in a connected and cohesive way. That’s exactly what you’ll be driving in this role, a cohesive experience for our customers by driving strategy to uplevel our Developer and Admin GenAI products.
Product Strategy and Vision – Identify significant opportunities to crystallize our differentiation in the market. Understand our customers’ needs and drive a comprehensive experience for customers that is contextually aware and available when and where customers need it.
Stakeholder Engagement – Owns the product governance across all “Text-to” GenAI initiatives, bringing together stakeholders in a Center of Excellence for standardizing best practices and identifying experiential integration points.
Cross Functional Collaboration – Coordinate across many teams including: legal, marketing, platform, design, and engineering, to solve for challenges with broad impact and address strategic decisions like:
Ability to consume customer feedback for model improvement
Infrastructure buildouts (additional GPUs and clusters) for model responsiveness and throughput
Improving telemetry for data driven product decision making