Support Services Team Leader

We have a great opportunity for a Support Services Team Leader to join our team based in Bristol  -  Knowle West Healthy Living Centre.

The salary on offer is £25,344.67. This is Permanent role.

The working hours are Monday to Friday 8am - 4pm

A full clean driving license will be required and A van and fuel will be provided.  

About the role

As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. 

The role will involve completing rota’s and ensuring that administrative duties are carried out.  You may also be involved in the recruitment of Frontline Colleague’s, as well as liaising with your customers, tenants, contractors.  Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard.

You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required.

This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role.

Key Responsibilities  

Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
Undertake the rostering of staff and ensure all absences are appropriately covered
Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
Manage a delegated budget
Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance
Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate
Creating and managing purchase orders and timesheets

We also offer; 27 days holiday not including bank holidays, access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities and NHS discounts. 

To be considered for this role you will have:

Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
Working knowledge of Health and Safety requirements
Experience of managing or supervising a team
Strong customer service skills
Strong administrative skills
Educated to NVQ2 level equivalent knowledge or experience