Customer Support Engineer

Job Title: Customer Support Engineer

Langley, Slough

Competitive salary ranging from £35,000 to £40,000 per year.

Company Description:

Join the world leader in voltage protection, power control, and energy saving in the electronics industry. Our client, a global leader known for their innovative solutions and cutting-edge technology, is seeking a skilled Customer Support Engineer to join their talented team. With a friendly and inclusive work environment, this is an exciting opportunity to make a difference in a rapidly growing industry.

Job Description:

We are currently looking for a proactive and customer-oriented Customer Support Engineer to provide exceptional technical support and resolve customer inquiries. Working closely with our clients, you will be the go-to person for troubleshooting, product installation, and maintenance queries. If you are passionate about serving customers and love problem-solving, this role is perfect for you!

Responsibilities:

Provide prompt and effective technical support to customers via phone, email, or chat.
Troubleshoot and resolve product installation, configuration, and usage issues.
Proactively identify and escalate product defects or improvements to the development team.
Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
Keep accurate records of customer interactions and resolutions using our CRM system.
Contribute to product knowledge base by creating FAQs and troubleshooting guides.
Requirements:

Bachelor's degree in Electrical Engineering or a related field.
Proven experience in a technical support role, preferably in the electronics industry.
Strong troubleshooting skills and ability to analyse complex technical issues.
Excellent verbal and written communication skills.
Customer-focused mindset with a passion for delivering outstanding service.
Ability to work independently as well as part of a team.
Knowledge of voltage protection systems and energy-saving solutions is a plus.
Proficiency in MS Office and experience with CRM systems.
Benefits:

Competitive salary ranging from £35,000 to £40,000 per year.
Permanent, full-time contract with a friendly and inclusive working pattern.
22 days of annual leave, ensuring a healthy work-life balance.
Pension contribution matching to support your financial goals.
Opportunity to work with state-of-the-art technology and cutting-edge solutions.
Continuous learning and professional development opportunities.
Join our client's dynamic team today and be part of a world-class organisation that is committed to customer satisfaction and technological innovation. Apply now to take the next step in your career as a Customer Support Engineer!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website