Được đăng trong: Các dịch vụ xã hội / Sức khỏe tinh thần trong Solihull | Posted: |
Location: Highgate
Hours: 37.5 hours per week
Role Overview: Our client is seeking a dedicated Intensive Housing Management Officer to join their in Highgate. In this role, you will deliver a customer-focused housing service and manage the day-to-day operations of supported accommodation. You will collaborate with internal and external partners to ensure effective service monitoring and management.
Key Responsibilities:
1. Lease and Service Level Monitoring: Daily oversight of lease agreements and service level agreements with partner agencies.
2. Occupancy and Financial Management: Ensure occupancy, rent collection, and arrears targets are achieved through property lettings and refurbishments.
3. Customer Support: Provide practical housing assistance and information to customers from entry into the service and throughout their engagement.
4. Allocation Procedures: Assist in managing the schemes' allocation procedures.
5. Health and Safety: Ensure properties meet health and safety standards.
6. Repairs and Maintenance: Monitor and ensure high standards of reactive repairs and planned maintenance, ensuring cost-effectiveness.
7. Customer Involvement: Promote and encourage customer involvement, consultation, and communication in housing management policy and service delivery.
8. Housing Management Duties: Perform day-to-day housing management tasks, including maintaining cleanliness, preparing rooms, and conducting site inspections.
9. Anti-Social Behaviour: Monitor and reduce issues of anti-social behaviour within services.
10. Tenancy Compliance: Clearly communicate tenant responsibilities and ensure tenancy compliance.
11. Community Links: Work with colleagues to maintain good relations with the local neighbourhood.
12. Financial Interpretation: Accurately interpret financial information relating to rents, charges, and contracts.
13. Reporting: Produce accurate and timely reports using strong IT skills and proficiency in Microsoft applications.
About You:
* Legislation Knowledge: Understanding of legislation regarding Supporting People.
* Client Experience: Experience working with a diverse range of vulnerable clients.
* Record-Keeping: Ability to maintain accurate and compliant records.
* Housing Management: Proven experience in housing management duties.
* Agency Liaison: Experience liaising with agencies and partner organizations.
* Reliability: Reliable and punctual.
* Confidentiality: Ability to maintain confidentiality.
* Initiative: Demonstrated use of initiative.
* Flexibility: Flexible and adaptable to changing needs.
* Creativity: Creative problem-solving skills.
* Interpersonal Skills: Strong interpersonal skills.
* Communication: Excellent communication skills.
* Professional Integrity: High level of professional integrity.
* Person-Centred Approach: Commitment to a person-centred approach.
* Accuracy: Attention to detail and accuracy.
* Methodical: Methodical and organized in your work.
If you are passionate about providing excellent housing management services and meet the criteria above, we would love to hear from you