Được đăng trong: Kỹ sư trong Northampton | Posted: |
Junior Service Delivery Manager
Northampton
£27K - £33K + Company Benefits
Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e-commerce entities, they are committed to leading the IT sector with innovation. They cater to a diverse range of organizations, from mid-sized companies to large corporations and public sector institutions, offering a unique blend of direct IT product sales and comprehensive systems integration services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners.
The Role:
As a Junior Service Delivery Manager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests, and queries. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively.
* Monitor and manage the shared inbox for incoming client inquiries, requests, and issues.
* Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed.
* Coordinate with internal teams to address client requests and resolve issues in a timely manner.
* Escalate complex issues or requests to Senior Service Delivery Managers or other relevant stakeholders as necessary.
* Maintain detailed records of client interactions and actions taken to ensure accountability and transparency.
* Collaborate with the Head of Service Delivery and Senior Service Delivery Managers to develop and implement best practices for client support and service delivery.
* Proactively identify opportunities to improve processes and enhance the client experience.
* Participate in training and development opportunities to enhance knowledge and skills in service delivery and client management.
Experience
* Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software is a plus.
* 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry.
Job Requirements
* Strong administration skills.
* Methodical thinking.
* Self-motivated and ambitious with a positive attitude.
* Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.
* Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively.
* Team oriented mindset.
* Ability to work within a fast-paced environment where work and fun are the key ingredients.
* Ability to build strong rapport with delivery partners.
What we offer:
* Hybrid Working (3 days in/2 days out) after successful probation period.
* Starting Salary of £27,000 - £33,000 depending on experience.
* Location –. Northampton
* Culture – Social events, Supportive, Fun, Hard working.
* Perks – Incentives (holidays, vouchers, lunches, spot prizes).
* Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits
* Annual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spent
* Progression Plan – training & mentor programme
