پوسٹڈ ان: ٹیلی کمیونیکیشن انرر ٹیکساس | پوسٹ شدہ: |
HVAC Technical Support
This position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to HVAC dealers, Contractors and Field Sales personnel. The ideal candidate would be a HVAC Service technician with solid computer and support skills that is interested in moving from the field to an office environment. Strong computer skills is required.
LOCATION: Richardson, TX 75080
SCHEDULE : 8AM - 5PM
PAY RANGE: $35hr
BENEFITS: Healthcare, Dental, Vision, Term Life, Short Term Disability etc.
Duties include, but are not limited to:
* Provides troubleshooting and installation assistance of residential & HVAC equipment
* Diagnose issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution
* Provide technical documentation to Contractors, Engineers, and Lennox personnel
* Guide the caller to the appropriate field personnel if first-hand attention is required
* Document the call information into the call-tracking database in the event additional follow-up is required
* Identifies and helps implement process improvements
QUALIFICATIONS
* High school diploma or equivalent experience required.
* 3 to 10 years experience in the HVAC industry.
* Entry level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
* Strong knowledge and experience in the installation and service of HVAC/R equipment.
* Good verbal and written communication skills, customer service skills, analytical ability, and troubleshooting skills.
* Ability to handle and prioritize multiple technical requests.
* Proficient in Microsoft Office Suite.
* Experience with SAP preferred.
About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.