Store Manager

Store Manager – Hereford - £25,500 + monthly bonus

To effectively manage the store and a team of 5 people, maximising sales to exceed targets.

To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.

To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.

But, most of all… MAKE PEOPLE SMILE! Through the product, the prices and the service.

* Setting SMART goals for the team, developing staff capability, and role modelling company best practice.

* Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.

* Displays a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.

* Drives the implementation of company programs by directly motivating and instructing the store team.

* Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.

* Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.

* Provides coaching and direction to the store team to take action and to achieve operational goals.

* Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Planning And Execution

* Monitors and manages store staffing levels to ensure optimal staff development and recruitment.

* Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards.

Staff Development & Team Building

Providing team members with coaching, feedback, and developmental opportunities and building effective teams:

* Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance

* Challenges and inspires team members to achieve business results.

* Recognises and reinforces individual and team accomplishments.

* Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.

Have you got:

Puts the customer first

Works well with others

Leads courageously

Develops continuously

Achieves results