Sales Coordinator

Role overview:

To be responsible for all administration to ensure Hill processes are followed from reservation through to completion

To be responsible for the Customer Journey process and its administration

To assist the Sales Progression Manager to ensure plot sales are progressed from reservation through to exchange of contracts and legal completions are in line with the company’s forecasted sales targets

To be responsible for training the Sales Executives and Sales Agents on the Company processes & procedures

To assist the international team with sales tracking & progression

Role Scope:

Supporting the sales teams through administration and co-ordination of activitiesDelivery

Deal with all purchaser enquiries via the phone and HR website

Manage database of enquires prior to launch

Preparation of sales information for release to on-site sales team prior to launch

Upkeep of sales data

Responsible for all sales administration

Main point of contact for sales executives, estate agents, solicitors and brokers to after a plot has been reserved

Manage Sales Executives to progress each plot through to exchange and completion

Collate and report each week on all reserved plots legal and financial progression to exchange

Liaise with construction team regarding build completion dates and issue monthly build update letters to each customer

Collate handover documents

Assist and coordinate the sales office and show home closing down procedure

Updating all sales data on the sales systems

Issue weekly and monthly sales reports
 People Management

Liaise with on-site sales teams, sales management team, customer care, site teams and other roles within Hill

Liaise with solicitors, brokers, estate agents

Help/support the Sales Progression Manager

Success Measures:

To actively focus on self-development and promote the continuous development of selling and sales management skills

Attendance on Company training courses throughout the year as and when advised

Assist with achieving exchange of contracts within 28 days.

Coordinate the sales function from initial enquiries on coming soon sites, through to the close down of sites after the last conveyance.

Assist with the setting up of new sales offices.

Manage new enquiries on coming soon sites before handing over to sales executive or agent prelaunch

Achieve reservations, exchanges of contracts and legal completions in line with sales targets.

Audit sales and marketing procedures and the customer journey (sales responsibilities)

Assist with the delivery of the Hill Customer Journey in line with the company procedure manual to ensure the NHBC / HBF Five Star customer satisfaction award is achieved.

Full use and working practise of our sales CRM systems.

Ensure all administrative and reporting requirements are met according to company policies and agreed time frames

Support the delivery of the Hill Customer Journey in line with the company procedure manual to ensure the NHBC / HBF Five Star customer satisfaction award is achieved.

Report weekly sales, progression, conveyances v Company Targets.

Skills, Experience and Attributes:

Educated to A Level standard

Demonstrate a broad knowledge of the local housing market

Understands the sales and marketing process in housebuilding

Demonstrate a knowledge and understanding of Anti-Money Laundering process

Aware of a positive health and safety culture requires for the workforce and for potential customers

Be able to demonstrate excellent customer relations skills

Can communicate confidently with members of the team, customers, all internal departments and outside agencies

Demonstrate an understanding of the conveyancing process

Demonstrate an understanding of the mortgage application process

Ability to report weekly sales, progression, conveyances v Company Targets.

Excellent administrative skills

Experience of using a sales IT system

Proficient in Microsoft Office

Experience of effectively liaising with IFAs and Solicitors

Proactive and positive attitude