Chopstix Duty Manager

Description

About the role

We’re looking for a Duty to join the team at our new venue Chopstix! Situated in the heart of our resort Chopstix will be a busy, bustling venue, welcoming hundreds of guests each week. Whether it’s a great breakfast to start your day right, a quick bite to eat for lunch, or an after dinner snack after a show, as a Duty Manager you’ll be vital in helping our guest’s create smiles – getting stuck in to give them memories that will last a lifetime! You’ll be part of a big team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday. Reporting to the Chopstix Venue Manager, you will be responsible for role-model behavior by leading the way as a visible presence in the venue, maintaining high levels of hygiene and cleanliness, supporting the manager in the day to day running as regards team levels, analyzing KPI and stock control systems to maximize gross profit margins along with general activities, brand standard compliance, food safety and health & safety policies.  
Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with the opening and closing procedure for each shift efficiently, whilst responding to any guest or team queries and ensuring all food safety and health and safety paperwork is completed in line with company policy and standards

This role covers a 5-day working week over 7 days, so flexibility is very important. 

As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance of all H&S polices are adhered to.

You will also oversee all team activities within the department including recruitment, performance, and team development. You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin’s.

As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for a passionate leader with great Chopstix brand knowledge (or similar high street food brand knowledge) or a desire to learn if unfamiliar with the Chopstix brand.  You will focus on team experience whilst being able to balance this with keeping our guest experience at the heart of your decisions.  You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. 

With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s