Customer Service Advisor

Our client based in Milton Keynes are a small, supportive friendly sales and marketing team.  A manufacturing company that embrace sustainability, continuously look to make improvements and better ways of working.
 
Currently recruiting for a Customer Service Advisor, this role ideally requires previous Customer Service experience from a product environment.
 
Main Duties
Support the Customer Service Managers
Administer customer orders via email and Web
Respond to incoming customer enquiries and provide solutions
Pass on enquiries to Technical Salespeople, where required
Manage customer complaints using our internal MISS system
Liaise regularly with manufacturing and distribution partners in Belgium
Liaise with Accounts Department and Logistics where appropriate
Become familiar with Promotions, New Products, Product Exits and Special Pricing
Attend Training Sessions to understand Features and Benefits of Products
Achieve the Customer Service Standards
Handle telephone calls efficiently and quickly
Key Account support
Internal Sales
Communicate with customers via Online Chat  
Personnel Requirements:
Previous Customer Service experience in a similar environment
The ability to multitask in a busy office environment and to see tasks through to completion
Contribute to Meetings
Friendly and professional telephone manner
Professional attitude to dealing with customers, colleagues, contractors and partners
Conduct appropriate to an office environment
Organised, methodical and willing to learn
Adaptable to Change
Open, Honest and Clear Communicator
Desires to achieve a World Class Customer Service Standard Our client offer excellent benefits and a bonus scheme, great offices with great people.
 
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business