SERVICE DESK ANALYST - 2 x Fixed Term Contracts

2

Service Desk Analysts x 2

Position 1 - 12 month fixed term contract
Position 2 - Fixed term contract until 31st December 2024 (7 months)Salary: £27,000k-£28,350kpa

Mon-Fri (Hybrid, 1 day in office)

Based: Epsom

Do you have experience providing high quality support for an IT Service Desk?
Are you passionate about helping people with their IT issues and keen to work for an organisation with people at the heart of everything they do?
We are looking for a technological whizz and someone that wants to make a real difference to people's lives - this is the role for you!Do you want to work with our client who is fun, friendly and supportive and whose focus is on delivering excellence to their callers. Many of those within the team have progressed from this role to more advanced roles within the company. If you are looking for a new opportunity or a chance to learn new skills, please consider applying.

Benefits:

Flexible working and family-friendly policies,
A structured induction and ongoing training and development.
28 days holiday, plus bank holidays each year, rising to 33 days over 5 years of service.
Matched Pension contributions of up to 5%.IT Support
*Respond to support requests received via telephone, Service Desk , email and face to face
*1st/2nd line support desktop/application/telephony support
*Responsible for ensuring Incidents and Requests are managed end to end to resolution, including escalation to internal teams and third parties as needed
*Responsible for supporting systems including (but not limited to) Active Directory , Office 365 Management, Office 365 applications including teams , Windows 10/11, Zoom , Crowdstrike , OKTA and SSO , G-Suite
*Responsible for supporting multiple platforms and equipment types including desktops, laptops, Chromebooks, Chromeboxes, printers and mobile phones
*Desktop support, including Office 365 suite of applications
*Perform installations as requested
*Support Central Office mobile internal and external telephony system

*You'll also be asked to participate in the out of hours on call rota (additional remuneration provided)

Essential
* 2years demonstrable experience of 1st and 2nd Line IT Support in a Service Desk environment, including:
Application Support including (but not limited to):

Office 365 Administration
Office 365 Applications
Active Directory
SSO Knowledge
OKTA
Crowdstrike
Zoom
Video Conferencing facilities
Workplace by FacebookHardware Support

Windows 10 laptop/Desktop
ChromeOS devices
Mobile phones
Excellent customer service skills
Excellent telephone manner
Working within agreed timelines and SLA's
Owning and managing support requests through to resolution
Working within a team in a demanding environment
Working knowledge of Service Desk toolsQUALIFICATIONS
*Applicable IT qualifications would be an advantage (i.e. MCP)
*Demonstrable work experience relevant to role (i.e. IT support, customer service, telephone support, and working within a Service Desk environment

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