இங்கு போஸ்ட் செய்யப்பட்டுள்ளது: மற்றுவை அதில் போர்த்லேந்து | Posted: |
Job Description
You will support Cash Customer Operations (CCO) / Afterpay complaint management and risk function and will report into the Global Head of Complaints . This team provides comprehensive management of all external data and response to external parties (external to CCO) including regulators, examiners, business partners and legislative authorities arising during regularly scheduled examinations, audits, internal audits, and ad-hoc inquiries.
You will support Cash’s vision by working together with other compliance and counsel, Data Science, and Operations teams to support the management of CCO related inquiries arising during audits, regulatory examinations, and other ad-hoc independent requests.
As part of this role, you will:
In collaboration with Legal and Compliance, interpret internal and external requests related to Regulatory exams, Audits, and external inquiries.
Produce required information/responses, perform data analysis, and provide explanations for review
Formulate program related responses explaining the Afterpay Complaints and Customer Service process
Help to streamline responses by creating repeatable processes and maintaining a library of key information in a centralized repository
Manage the requests within your portfolio and serve as a central point of contact for the auditors and compliance experts including interfacing with regulators, legal and compliance teams as necessary.
Manage, with assistance from partners, all issue remediation identified either externally or internally
Conduct status and escalation reporting on the portfolio of work under your direct ownership.
Build expertise in Afterpay complaint handling processes and support root-cause review on complaints to validate various complaint management triggers.
Access and implement excellent data governance and record keeping practices.