Customer Service Representative

Red Recruitment is recruiting Customer Service Representatives to join our client, a market leader in acquiring and managing vulnerable customers, helping them find a solution to clearing their outstanding debts.

Due to the nature of this role, the suitable candidates must be empathetic, trustworthy and professional.

The salary for this position is £23,400 per annum, there is also an opportunity to earn up to £29,250 on target earnings.

Benefits and Package for a Customer Service Representative:

Salary: £23,400 per annum (OTE £29,250) + monthly bonus of £489.50
Hours: Rotating shift patterns, hours between 8am - 7pm (only 1 7pm finish) and 1 Saturday a month 9am - 2pm
Contract Type: Permanent
Location: Leeds (city centre)
Monthly bonus up to £487.50 (£5,850 bonus per year)
6 weeks training
34 days annual leave (including public holidays)
Employee assistance
Pension plan
Gym discounts
Free on-site parking
Loyalty reward scheme
Toast, fruit and free drinks available in the office
Healthcare plan
Regular dress codeKey Responsibilities of a Customer Service Representative:

Helping customers find a sustainable solution to managing their personal debt
Using a variety of contact methods, including telephone and digital channels
Resolving any customer queries, following clear and compliance procedures
Negotiating with customers in a considerate mannerKey Skills and Experience of a Customer Service Representative:

Warm and friendly telephone manner is essential
You should have a passion for delivering great customer service
Strong IT skills particularly with Microsoft Office is required
You will need to be empathetic, trustworthy and professional as you will be dealing with vulnerable customers
Being able to work towards targets and KPIs is also requiredIf you are interested in this position and have the relevant skills required, please apply now!

Red Recruitment (Agency)