Planning Administrator

Planning Administrator

Hemel Hempstead, Hertfordshire (Hybrid/Smart Working)

Salary £27,693 Per Annum Plus Benefits

Temporary, Fixed Term Contract until March 2025

Full Time, 37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is looking for a Planning Administrator to work within the Property Services department assisting with the daily management of Operative’s diaries and planning repairs works for reactive, planned and emergency repairs.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

* Prioritising emergency works.

* Booking appointments and allocating work to the available operatives and following works from start through to completion.

* Ensure all relevant repair information is updated in a timely manner.

* Liaising with tenants and Operatives to arrange repairs.

* Effective communication with internal and external customers.

* To carry out duties and responsibilities in accordance with the Organisations repairs process and responsibilities as well as ensuring great customer care standards.

* Co-ordinating reactive and planned works for our engineers to ensure attendance within agreed SLAs in the most efficient way possible

* Liaising with clients to ensure access and customer satisfaction for reactive and planned works – raising permits to sites when required

* Liaising with operatives to book in follow on works and return visits and ensure that overdue work orders are kept to a minimum.

* Raising works orders and updating in-house systems.

* Housekeeping within our Housing Management System – QL. Ensuring that orders are issued and completed with the relevant values. Ensuring that all orders have an appointment allocated to them at the earliest opportunity.

* Pursuing compliancy repairs – where there is an issue with gaining access, to ensure that we are always compliant.

Requirements:

* Strong experience within a similar administrative role

* Experience in a similar administrative role, preferably within a planning or property services.

* Good IT skills

* Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail.

* Strong communication skills, both written and verbal, with the ability to provide clear guidance and advice to customers.

* Ability to work independently and as part of a team, with a focus on delivering high-quality work.

Benefits:

Thrive’s Top 10!

* Annual Leave - 25 days per year increasing by length of service (up to 30 days).

* Buy or sell annual leave

* Generous family friendly provision

* Pension - Thrive Homes will pay double your contribution (up to 10%).

* Discretionary Bonus

* Life assurance - a payment of 3x your salary

* Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.

* Virtual GP Service (available 24/7)

* Wellbeing reward scheme (earn vouchers through a health app)

* A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 25th June 2024

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us