Administrator

Administrator - Aylesbury

Pertemps Aylesbury is currently recruiting for a Administrator for our client based in Aylesbury.

Our client is looking for a Administrator to join our team and report directly to the Contact Centre Manager. Working as part of a small team the Administrator handles enquiries for a series of community programmes and initiatives to help people.

Hours: 8:45am-5:30pm

Salary: £26,497.25

Duties:
Making outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
Confidently answer a wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
Ensuring the safe handling of customer-sensitive personal data at all times in line with the company data protection policy
Working effectively with internal departments and industry partners to help deliver our full range of services.
Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
Maintaining and updating the electronic work management systems in a timely and accurate fashion
Ability to recognise and act upon priority works to ensure we maintain our SLAs

Requirements/Skills:
Excellent verbal and written communication skills
Calm and professional manner when dealing with complaints.
Accuracy in reporting and administration
Comfortable with using IT platforms.
Ability to deal with difficult calls
Company Benefits:
25 days + bank holidays
2 paid volunteering days
Pension
Discounts
If you would be interested, in this role, then please apply or call Corinne at Pertemps