Inbound Customer Service Advisor

Customer Service Advisor
Portsmouth
£11.53
Temp to Perm
Full time - 37.5hpw
IMMEDIATE START

My client are a Waste Management company based in Portsmouth who are looking for professional Customer Service advisors to join the team due to growth.

The role will be to provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate.

Requirements

Provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the HIPPO customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate.
Identify the most suitable waste solution and capture all the relevant details from the customer in the system in an accurate and efficient manner, processing payments when required.
Resolve customer complaints in a professional manner, ensuring you provide a resolution adhering to the Company's procedures and escalate where appropriate.
Proactively seek opportunities to effectively upsell DS packages to customers, making them aware of promotions and reinforce the benefits.
Complete tasks as required and support other departments within the business when requested to do soApply now or call Lynsey for more info

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job