Cruise Allocator and Administrator

Cruise Allocator and Administrator – Southampton
Permanent
Join Southampton Cargo Handling, the leading provider of stevedoring services in the UK with over three decades of industry experience. Our comprehensive range of port services, including rope handling, cargo loading/discharging and terminal management, has been pivotal in supporting the port and logistics sectors.
Working Hours: 40 hours per week, usually 08:00 – 17:00
Salary: £23,920 - £26,000 DOE
Summary of Job:
We are seeking a Cruise Allocator and Administrator to ensure our Cruise operations are staffed with skilled and trained personnel. The ideal candidate will have experience in a customer-focused environment, preferably with a background in labour supply. Strong verbal and written communication skills are essential, along with the ability to work efficiently under tight deadlines in a fast-paced setting. A positive, proactive attitude is a must.
Please note, the role includes occasional out-of-hours mobile support, covering some evenings and weekends.
Responsibilities Include but not limited to:
* Efficiently and cost-effectively allocate labour for cruise operations.
* Coordinate daily with fellow Allocators and the Cruise Manager on staffing needs.
* Communicate assignment details to candidates.
* Accurately record all assignments and communications in our database.
* Process timesheets, invoices, and other administrative tasks related to Cruise operations.
* Collaborate with the Recruitment Team to address staffing needs and shortages.
* Issue relevant passes and PPE to candidates.
* Handle queries from both candidates and clients.
* Liaise with external agencies when necessary.
Essential Requirements:
* A Full UK Drivers Licence.
* Previous experience in a similar role.
* Excellent customer service and communication skills, with a professional demeanour.
* Proficiency in Outlook and database entry (RDB experience is a plus)
Please note that this job description is not exhaustive, and additional job-specific functions may be required.
Benefits:
* 23 days of holidays (plus bank holidays).
* Employee Assistance Program.
* Life Assurance.
* Cycle to work scheme.
* Friendly professional working environment.
* Free Onsite Parking.
At SCH, our people are the cornerstone of our organisation, and we remain dedicated to empowering our employees by offering avenues to enhance and renew their skills.
Our recruitment practices promote inclusivity and diversity, ensuring equitable treatment for all team members.
If you have the passion and expertise to excel in this role, we encourage you to apply today