Assessment & Referral (A&R) Manager (Santa Rosa)

 DESCRIPTION OF POSITION:
The purpose of the Assessment & Referral (A&R) Manager position is to provide leadership and manage day-to-day activities relating to intake and admissions. The person in this position is responsible for development and communication of program priorities aligned with organizational goals. The A&R Manager valuates requests for admission and is authorized to admit patients who fall with established guidelines. 
KEY RESPONSIBILITIES:
·         Builds, directs, manages, and ensures implementation and effectiveness of hospital’s assessment and referral program. 
·         Directs activities of A&R staff.  Monitors staff performance and provide regular feedback on quality and quantity of work, reinforces positive work behaviors and intervenes in problems.Responsible for scheduling and staffing to ensure that A&R Department has needed coverage.
·         Maintains TRIMS documentation and other administrative documentation associated with calls and services received.
·         Collaborate on information infrastructure required to support efficiency and overall departmental performance.  Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
·         Serves as the department’s fiscal manager.
·         Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
·         Ensures that the care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
·         Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff.
·         Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
·         Maintains knowledge of legal guidelines pertaining to Emergency Medical Treatment & Labor Act (EMTALA)/Consolidated Omnibus Budget Reconciliation Act (COBRA) and abuse/neglect reporting.
·         Upholds the Organization’s ethics and customer service standards.
·         Performs related duties as requested.
 
Department Management
·         Participate in the screening and selection of department staff.
·         Support leadership to provide high quality orientation and ongoing education for clinical staff.
·         Monitor work progress to ensure time and quality standards are met.
·         Collaborate with director to address performance concerns or potential needs for staff disciplinary measures.
·         Audit data pertinent to key performance indicators that the keeps the department growing
·         Assist with scheduling for A&R as well as Patient Services
·         Help with the investigation of any issues to prevent reoccurring incidents
·         Address and resolve patient, family or referring facility complaints. Work with SDPS to ensure a proactive approach to dealing with incidents.
·         Oversee staff assignments to prevent unnecessary overtime and ensure appropriate staffing levels based on census and acuity assessments.
·         Monitor inventory of office, medical, and patient care supplies. Request replenishment of supplies as needed.
 
Requirements
POSITION Requirements:  
Education and Licensing:
·         Current California state license as a Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Marriage Family Therapist (LMFT) required.
·         Associate’s degree required; Bachelor’s degree or higher preferred.
·         Current HWC (Handle with Care) certification (or obtained within the 30 days of hire).
·         Current CPR (Cardiopulmonary Resuscitation) certification (or obtained within 30 days of hire).
Knowledge and Experience:
·         Behavioral Health and/or Hospital background required with a minimum of 5 years’ experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting.
·         Familiarity with continuum of care and clinical terminology. 
·         Familiarity with common hospital admission processes (EMTALA, authorizations, holds, etc.).
Skills and Abilities:
·         Maintains confidentiality of patients at all times.
·         Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
·         Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
·         Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
·         Strong written and verbal communication skills.
·         Strong interpersonal skills.  Ability to work with people with a variety of background and educational levels.
·         Ability to work independently and as part of a team.
·         Good judgment, problem solving and decision-making skills.
·         Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
·         Ability to work in a fast-paced, expanding organization.
 
Physical Requirements:  
While performing the duties of this job, this position is frequently required to do the following: 
·         Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
·         Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
·         Give and follow verbal and written instructions with attention to detail and accuracy. 
·         Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
·         Vision: see details of objects at close range.
·         Coordinate multiple tasks simultaneously. 
·         Reach forward, up, down, and to the side. 
·         Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
·         Lift up to fifteen (15) pounds.
Benefits
Medical
Vision
Dental
401(k)
3.5 Weeks Paid Time Off
$25,000 Life insurance policy is provided at no charge to the employee