Опубликовано в: Обслуживание клиентов/колл-центр в Лидс | Размещено: |
Customer Journey Manager
Leeds City Centre/Hybrid
£40,000 - £46,000 DOE
My client are an international business who are market leaders in their field. They are looking for a Customer Journey Manager to join their team in Leeds. This is a brilliant opportunity to join a forward-thinking business, in a role with lots of autonomy and the opportunity for you to make a real impact.
The ideal candidate will have proven experience managing and improving the Customer Journey, be extremely analytical and a strategic thinker.
As a Customer Journey Manager your duties will include:
* Develop customer journey maps to document to full customer experience
* Be responsible for the end-to-end customer journey
* Identify key touch points in the customer lifecycle
* Create smarter customer friendly solutions to improve customer journey
* Implement continuous improvement initiatives based on feedback
As a Customer Journey Manager you will have the following skills:
* Previous experience working in Customer Journey Management is essential
* Be highly familiar with CRM tools and engagement technologies
* Ability to develop strong working relationships
* Excellent communication skills
* Highly analytical with strong organisational skills
Customer Journey Manager | Permanent | Leeds City Centre | £40,000 - £46,000
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