Duty Manager

Are you ready to embark on an exciting journey where every day brings new challenges? We`re seeking a proactive individual with exceptional problem-solving skills and previous experience across all hotel departments to join us as Duty Manager.
Role Overview: As a Duty Manager, you`ll play a vital role in our management team. From supervising day-to-day operations to resolving issues and ensuring exceptional guest experiences, your versatility and warm and welcoming attitude will be invaluable. You`ll thrive in a customer-facing role, embodying confidence and professionalism while maintaining a welcoming atmosphere for our guests.
Why Join Us? We`re passionate about what we do and committed to nurturing a team of individuals who share our dedication to excellence. Joining our team means embracing opportunities for growth, enjoying a range of benefits, and being part of a supportive environment where your contributions are celebrated.
Benefits Include:
" Flexible access to earned salary & financial coaching
" Paid day off for your birthday
" 24/7 Employee Assistance Programme for you and your family
" Rewards for exceptional service
" Employee appreciation events
" Accommodation and F&B discounts
" Training and development opportunities
What We`re Looking For:
" Minimum 1 year of supervisory or junior management experience in a quality hotel
" Excellent interpersonal and communication skills
" Customer-focused with a keen attention to detail
" Proficiency in Microsoft Office and hotel management software
" Knowledge of health and safety regulations
" Personal Licence and First Aid certification
" Flexibility to work a varied schedule, including weekends and holidays
Responsibilities Include:
" Providing exceptional customer service and ensuring guest satisfaction
" Supporting all hotel departments to maintain smooth operations
" Ensuring the safety and security of guests and employees
" Undertaking ad hoc projects as assigned
" Continuously learning and promoting hotel services and amenities
Note: On-site staff car parking is unavailable, but bicycle storage and convenient access to local transportation are provided.
If you`re ready to make a difference and elevate guest experiences with us, apply now to join the team