Postat în: Ingineri în Newport | Adăugat pe site: |
IT Support
£14.36 per hour, 08:30 to 16:30 Mon-Fri, To Start ASAP, Temporary ongoing, NP18 Newport, On-site Parking, Holiday, Pension plus more
A leading global manufacturing business who supply to the defence and technology industries are recruiting for a second line IT support individual to join their ever expanding business. People and development focused with multiple prestigious awards, this is a rare and exciting opportunity to join their team. Working within an IT department of around 10, this will see you supporting colleagues across multiple departments with the aim to respond timely to requests.
IT support day to day duties include :
Provide excellent Customer Service through professional and consistent support by taking ownership at a 2nd line support level ensuring full customer satisfaction is achieved and completing related IT documentation
Troubleshoot and diagnose IT problems reported via ticketing system, and other methods of communication
Follow SOP's and other processes/procedures where appropriate
Manage end user hardware including setup, repair, and troubleshooting
Printer and copier basic support, responding to consumable usage alerts and replacing when needed
Mobile phone setup and support (iOS, Android)
Ensure general tidiness of IT desks, IT area, LAN and build rooms.
Network troubleshooting including track and trace to wall port then switch port for reporting to 3rd line
Manage application-based permissions across applications estate
Assist with ensuring stock levels of IT equipment are maintained
The successful candidate will hold a 1st or 2nd line IT support background, have experience in actioning tickets, be comfortable communicating via telephone, email and face to face, be proficient within microsoft office and demonstrate good problem solving skills.
With further growth within this business in motion, kick start your new career and apply for your immediate consideration.
Benefits include :
Excellent hourly rate based on £28,000 per annum
Some flexibility on start and finish times available.
Pension
28 day's holiday inc. Bank holidays (rising to 33)
On-site parking
Fantastic on-site canteen with fresh food
Modern and inclusive working environment.
Apply direct to or call on (phone number removed) for a confidential chat.
Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy
