Apprentice Administrator

Job Title:
Apprentice Administration Assistant

Salary:
£22,126 per annum

Location:
Stafford (hybrid)

Hours:
37 hours per week, permanent

We are seeking an enthusiastic and motivated Apprentice Administration Assistant to join our Client Services Planned Improvements Team at Housing Plus Group. This apprenticeship offers an excellent opportunity to develop your skills and gain valuable experience across a range of teams within our property directorate. You will play a key role in contributing to the smooth and efficient running of the department and the successful delivery of focused services by providing responsive and highly supportive administrative assistance.

The role

You'll handle incoming calls, update works order statuses, and raise minor adaptations orders. Additionally, you'll manage client-based information, schedule appointments, and aid in resolving customer queries. You'll also assist with distributing customer letters and support in producing monthly KPIs.

What skills and experience we are looking for:

* Willingness to learn and commitment to personal development.

* Excellent telephone manner.

* Strong attention to detail and organisation skills.

* Working knowledge of Microsoft Office.

* Experience in a team environment (desirable).

* Previous experience completing administrative tasks (desirable).

* Providing high levels of customer care (desirable).

* Demonstrates enthusiasm, determination, and self-motivation.

* Excellent communication skills, including handling difficult conversations with diplomacy.

* Maintains strict confidentiality.

* Provides good customer care and maintains effective working relationships.

Full UK driving licence and access to a vehicle for commuting to other offices (desirable).

We can offer you

We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About us

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.

How to apply

Please apply online with your CV and a cover letter. If you need any support in submitting your application, please contact us

Closing date: Friday 7 June 2024 - interviews may take place throughout the advert.

* We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.

* We may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.

* If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion