Contact Centre Manager

SGB

Contact Centre Manager
Salary: From £40,000, plus excellent benefits package

Scania have an exciting opportunity for an exceptional people manager to join our Marketing team as our Contact Centre Manager. You will be a strategic thinker, with the ability to motivate your team to reach their goals, and you will be able to react quickly in a dynamic work setting. 
In addition to overseeing the day-to-day operations of our growing Contact Centre, you will plan and deliver strategies which positively impact Scania’s vision, goals and profitability.
Previous Contact Centre management will be a bonus but is not a necessity. 

Key Responsibilities:
•    Lead, motivate and manage the team to deliver high quality results and a timely service to the organisation.
•    Manage the daily operation of the Contact Centre to include resource planning, people management, processes, and compliance.
•    Maintain up to date knowledge of industry developments, products and services that you will be representing in your daily activity.
•    Record statistics and performance levels of the Contact Centre activity, from an overall perspective and on individual campaigns.
•    Update campaign owners on daily results and feedback for all live campaigns. 
•    Work in an agile manner to ensure remedial actions can be taken quickly to modify a campaign approach if required to increase the result.
•    Forecast results and resource on a weekly and monthly basis.

Meet The Manager
Louise is the Head of Business Development and is looking for an individual who is passionate about creating a culture where team members can develop.

Quote from the manager 
“My leadership style is centred around teamwork and work-life balance, fostering an environment where high performance is achieved collaboratively. One aspect that stands out and brings immense satisfaction to me is the incredible people I have the privilege of working with. After 4.5 years I am still really excited about coming to work”.

 Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do