People Services Associate - Absence

We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,500 colleagues operate from 44 sites across our three markets supplying a portfolio of over 2,900 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China.

People Services Associate - Absence

Location: Spalding 

Contract Type: Permanent 

Mon/Thurs/Fri - working from home and office days Tues/Weds

Bakkavor Group is a leading manufacturer in the fresh foods market, specialising in developing private label products for top global grocery retailers and well-known international food service operators.

In the UK, our customers include some of the UK’s best known grocery retailers including Tesco, Marks & Spencer, Sainsbury’s, Waitrose, Asda and Morrison’s, who sell our products to consumers under their respective retail brands.

Job Purpose:

To provide high quality, consistent and compliant advice, support and resolution to all tier one absence customer requests for assistance to MyHR Employee Services. Ensuring that all responses delivered are within agreed parameters in order to maximise customer efficiency, effectiveness, and confidence.

Administer a diverse range of operational Absence and HR Administration related tasks associated with the employee lifecycle promptly and within agreed procedures, standards and timescales.

Must Have:

Min 4 GCSE’s with Maths and English minimum of C / 4 or equivalent
Proven experience of providing administrative support within a busy office environment
Experience, understanding and competent in the use of the Microsoft suite of products including outlook, word, excel and power point
Accuracy/thoroughness, attention to detail and the ability to identify errors and/or omissions
Clear and articulate communicator.
Proactive, organised, and sound analytical/problem solving skills
Flexibility in approach and thinking
Ability to handle confidential information discretely, professionally and appropriately and comply with GDPR regulations
Remain calm and ability to work under pressure
Delivery focus and willingness to “go the extra mile”.
A willingness to embrace new HR technologies and changing processes.
Strong team working skills focusing on sharing best practice and supporting colleagues  

Nice to have:

Experience of providing advice on a range of HR issues
Customer Service Qualification Level 2
CIPD Level 3 Qualification
Experience and knowing of HR Systems