Global Administration Service Specialist -English Speaker-

Empresa: Webhelp
Tipo de trabalho: Tempo integral
Indústria: Tecnologia da Informação


About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role

As a Global Administration Service Specialist, you will offer operational support and guidance to internal and external customers. You will work with different teams to ensure a transparent and accurate view related to the administration of the projects as well as accurate processing of the contractual requirements.

As a Global Administration Service Specialist, you will

  • Administrative support Service Delivery Managers (SDMs)/Operations
  • Administrative support to Cisco stakeholders
  • Statement of Work / Job Posting support and administration
  • C-Worker onboarding and administration according to Cisco administration requests
  • Review amounts to be Invoiced and support the Cisco Stakeholders, Finance Controller, and WH Finance.
  • Cross-functional facilitators
  • Cisco C-Worker engagement
  • Compliancy regarding administrative policies
  • Process definition in correlation with operational Management

We are looking for

  • Relevant University or college degree, an MBA would be an added advantage
  • 6+ years’ Experience in Administration, Customer Support, Consulting
  • Experience in customer support
  • Excellent command of English (C1)
  • Second Language counts as a plus
  • Magnificient IT skills

Preferred skills

  • Excellent verbal and written communication skills
  • Team player and problem-solving skills
  • Ability to fulfill deadlines, follow rules and processes, and work very accurate
  • Capability of working with several locations / virtual team/cultures
  • Stakeholder management

We offer you

  • Competitive base salary according to experience
  • Meal allowance paid in voucher card (7,23€ net per working day)
  • Health insurance with a dental plan (after 6 months of the contract) 
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program 
  • Remote position in Portugal

Life at our company

  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program 
  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


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