Senior Dispatcher

Job Description
The Senior Dispatcher is responsible for overseeing the centralized scheduling function for Visa’s corporate and chartered aircraft. This role will act as a mentor to Dispatchers and Flight Coordinators and provide fiscal direction to the team. The successful candidate will work with all levels of Visa personnel, including senior and executive management.  Keeping in mind Visa’s Leadership Principles, this position requires expert skills in decision-making, building partnerships, excellent planning, organizational skills, and business judgement, including the ability to anticipate the impact of decisions and initiatives. 
Essential Functions
Ensure the highest possible safety levels and logistical coordination are accomplished cost effectively and reliably 
Act as a Dispatcher  
Maintain the highest level of confidentiality and discretion 
Expertly communicate verbally and in writing  
Drive continuous improvement activities to exceed customer expectations and help promote a professional organization 
Handle work related stress, multiple priorities simultaneously, and meet deadlines 
Ensure accuracy of all trip related expenses and assist with Departmental Accounting 
Ensure Charter vendors meet and comply with Flight Operation Manual (FOM) requirements 
Act as Assistant Security Coordinator for DCA Access Standard Security Program (DASSP) and Alternate Manager contact for Australia TSP 
Coordinate assignment of aircraft and crew and ensuring flight requirements and travel arrangements are accomplished, also collaborate with the Chief Pilot and Asst. Chief Pilot for crew scheduling 
Perform independent quality control assurance for trip planning and logistics
Oversee fuel purchasing, FBO and Handler selection, and crew travel arrangements to provide cost management efficiencies    
Ensure the accuracy of underlying flight data for reports generated for use within and outside the Aviation Department
Follow flights in progress, 24/7, to their conclusion including daily flight following via industry tracking applications, identifying and alerting Operations staff to trip plan changes (lateness, mechanicals, logistical problems, etc.).  React immediately to changing environments when serving as a point of contact for trip plan changes by providing solutions to eliminate/minimize customer impacts in coordination with the Dispatcher(s) 
Work in conjunction with Flight Coordinator(s)/Dispatcher(s) to provide 24/7 on-call coverage for all flights on Visa aircraft   
Participate in the Safety Management System oversight by accomplishing tasks derived from the Safety Reporting System as assigned by the Director of Aviation within the function of a Dispatcher
Handle domestic and international flight scheduling, including customer communications, finalizing trip logistics and flight itineraries, airport selection, fuel/tech stops selection, handler communications, fuel price negotiations, utilize the CBP RSP and DASSP programs, when appropriate, and coordination with Visa’s Event Management / Sponsorship and Global Security where required 
Collaborate and maintain a high level of coordination with the Visa Travel Department to ensure the concierge level of expectations are met, ensure the Aviation Team and passengers are supported and considered by participating in the annual hotel RFP 
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.