Head of Client Experience

Job Title:          Head of Client Experience

Sector:             Property

Location:          Birmingham City Centre

Salary:              Circa £25k

Hours:              Full-time, 9:00 am – 5:00 pm, Monday to Friday

Benefits:          Comprehensive benefits package including a pension scheme, health cash plan, personal development opportunities, paid professional subscriptions, wellbeing services, 33 days of paid leave annually, and vibrant social events.

Company Overview:

You will be an important part of a  leading law firm operating from multiple locations across the Midlands.  Renowned for simplifying complex legal challenges, they provide clear, actionable guidance to secure the best outcomes for their clients. Their dynamic team specialises in a broad spectrum of legal areas, including housing & property, conveyancing, family law, wills & probate, employment law, litigation, and commercial law.

This role will sit within the New Business property Team and report directly to the Managing Director

Key Responsibilities:

Leading  the Property New Business Team enabling them to operate efficiently.
Managing and Supervising Team members.
Responsible for ensuring new business KPI targets met.
Maintaining good relationships with new business introducers.
Guiding clients with the initial first steps of their move.
Preparing mail and enclosures for dispatch.
Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
Preparing correspondence using a case management system.
Complete staff member probation reviews.
Liaise with Fee Earners as to relationships/capacity.
Candidate Profile:

Excellent knowledge of residential conveyancing.
Understand the importance of a new business operation within a legal environment.
Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
Have the ability to work under pressure.
Ideally a background in sales.
Experience in monitoring staff progression.
Be able to oversee referral fee payments (check and arrange payments)
This is a great opportunity to elevate your career and become an integral part of their mission to deliver top-tier legal solutions. Apply now to embark on a rewarding journey with a firm that values your growth and well-being