Executive Assistant

Executive Assistant

Stoke on Trent

Job Role

To provide the highest possible level of professional, pro-active, confidential and customer focused support and assistance to the Managing Director.

Key Duties

To provide a full-bespoke professional EA service to the Managing Director and, as required, members of the Management Board and the Senior Leadership Team (SLT). Ensure an efficient and effective support, proactively anticipating needs and actions, working on own initiative with limited supervision to a high level of strategic and operational service.

Be the principle point of contact for members of the Board and the SLT and proactively manage the flow of work through the office in the most effective way ensuring all queries are resolved, as far as possible, through own initiative or redirected.

To effectively screen all incoming calls, visits and communications, initiating, drafting, co- ordinating and proof-reading replies to correspondence in a pro-active and timely manner with due regard to confidentiality, a customer centric approach, Data Protection and Customer Care policies.

To manage the Managing Director's mail and email through prioritisation, action under own initiative, redirection where appropriate and follow up to ensure that replies are within specified timelines.

To proactively manage and hold the responsibility of the Managing Director's diaries ensuring that it is accurate and timely, arranging internal and external meetings, taking value judgements over entries, organising appropriate travel and hospitality and ensuring that relevant paperwork is available in a variety of sources according to requirements.

To create, maintain and review the Managing Director's team's electronic and manual filing systems, research and retrieve information from specified and unspecified sources in accordance with information retention policies and ensure that confidentiality, data protection and customer care policies are adhered to.

To proactively maintain adequate and appropriate levels of cover and support to the Managing Director and SLT and to minimise service disruption and maximise efficiency