Geplaatst in: Administratief en ondersteunend in Derby | Geplaatst: |
Customer Service Administrator
About Us: At Morson, were excited to partner with Severn Trent, a leading water company serving millions of customers across the UK. Joining Severn Trent means becoming part of a company committed to delivering high-quality water and wastewater services while maintaining a focus on sustainability and community engagement.
Position: Customer Service Administrator
Location: Raynesway, DE21 7BE
Duration: 6 week temporary contract with possibility for extension / perm opportunities
Shift Pattern: 8 AM - 4 PM Monday to Friday
Hourly Rate: £12.36 (£24,100 pro rata)
About the Role: As a Customer Service Administrator at Severn Trent, you’ll have the opportunity to provide outstanding service to our valued customers. You’ll play a key role in ensuring customer satisfaction by keeping them informed about engineer visit arrangements, addressing inquiries, and ensuring a seamless experience throughout the process. Your focus will be on delivering clear and empathetic communication to maintain positive customer relationships.
Key Responsibilities:
Maintain proactive communication with customers who have scheduled engineer visits, ensuring they are informed of any potential delays.
Provide professional and empathetic responses to customer inquiries, demonstrating your strong communication skills.
Collaborate effectively with a diverse team to ensure accurate and timely updates are conveyed to customers.
Accurately document customer interactions in the system, ensuring comprehensive and clear records.
Uphold the company’s commitment to delivering exceptional customer service at all times.
Skills and Qualifications:
Minimum 6 months of customer service experience, showcasing your ability to effectively engage with customers.
Excellent verbal and written communication skills to convey information clearly and professionally.
Strong attention to detail, enabling accurate and comprehensive documentation of customer interactions.
Flexibility to adapt to a rotational shift pattern within the hours of 8 AM - 4 PM.
What’s in It for You:
Opportunity to be part of Severn Trent, a respected water company with a commitment to service excellence and sustainability.
Gain valuable experience in customer service while contributing to a key function within the company.
Competitive hourly rate of £12.36 for the duration of the 6 week temporary role.
Opportunity to get your foot in the door and apply for permanent roles within the business