Responsive Repairs Team Leaders

Responsive Repairs Team Leaders

£43,022 - £45,111 per annum (plus £1,000 car allowance and excellent benefits)

Walsall - West Midlands

Contract: Full Time Permanent

Closing Date: 21st June 2024

Shortlisting will take place on 25th June 2024

Interviews & Assessments will take place on 2nd or 3rd July 2024

We require three Responsive Repairs Team Leaders to join our expanding repairs service.

The role will involve leading a multidisciplinary team of trade colleagues and working hand in hand with repairs planners to maximise the overall productivity of the team with the key objectives of reducing customer lead in times and achieving high levels of customer satisfaction.

You’ll need to thrive working in a fast paced, busy environment and be able to manage and prioritise a varied workload, from managing colleagues, to responding to customer enquiries, to solving materials and transportation availability issues and much, much more…

Whilst a BTEC/ HNC in Building Studies is desirable, this isn’t essential for the right person, and consideration will be given to candidates with relevant construction industry supervisory experience, who are willing to work towards the attainment of the BTEC/ HNC.

This is a fantastic opportunity to make a real impact on our KPIs and the customers we support.

What do we offer in return?

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A competitive salary

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37-hour week

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Great work life balance

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27 days annual leave, plus Christmas shut-down

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A favourable local government pension scheme

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Annual leave purchase scheme

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A health cash plan

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Range of shopping and leisure discounts

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Flexible working opportunities

About whg

We are one of the Midlands’ leading and most successful providers of good quality homes.

Our values help us to maintain a culture that helps us achieve our commitment of supporting customers to lead happy and fulfilled lives. We want all of our people to uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on it. We want our colleagues to feel empowered to take the lead and to think creatively and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

Equality, diversity and inclusion

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity, and inclusion (EDI) to us means colleagues living our values, being dedicated to doing the right thing, and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable being themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary