Large Loss Claims Handler

Senior Technical Claims Handler

Role Purpose/Overview:

Senior Technical Claims Handler working within our Large Loss Team.
Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a value up to £500,000.
Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor trade risks.
Working within a team and being a central referral point for technical issues, advising on strategy, tactics, and key developments.
Assist in targeted reviews to ensure best practices and best outcomes.

Key Responsibilities:

Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
Controlling claim cost by achieving the most economical settlement, through good use of liability and quantum arguments and effective negotiation
Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
Attendance at Trials and conferences with Counsel where appropriate.
Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
Full adherence to authority limits
Developing and maintaining effective relationships with colleagues and business partners.
Supporting the development of junior colleagues by acting as a Mentor and reference point
Undertaking general claims tasks, as required.
Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
Responding promptly and proactively to incoming telephone calls and correspondence by use of telephone, e-mail, and letter.
Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
Act as a technical referral point within the team and through the business, to ensure technical queries and referrals are managed within SLA’s
Proactively managing personal training and development requirements.
Undertaking general claims tasks, as required.
Where applicable, to adhere to Company processes regarding FCA compliance and Treating Customers Fairly
Where applicable, to ensure that GDPR, FCA, Vulnerable Customer, Consumer Duty, TCF and other regulatory requirements are met.

Key Skills and Knowledge:

Strong and current working knowledge of personal injury claims with handling experience in serious injury
Strong technical knowledge of motor indemnity issues.
Experience in managing a portfolio of serious injury claims including claims impacted by the application of Discount Rates, Care Claims and any other heads of claim applying to serious injury claims.
Good knowledge of medical disciplines is required in investigating personal injury claims at all levels of severity.
Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
Knowledge of current, relevant Case Law
Ensuring compliance with all regulatory requirements (including ‘treating customers fairly)
Strong customer service and communication skills
Ability to manage and prioritise own workloads
Good communicator and the ability to coach and support colleagues on technical topics
Willingness to develop self and new skills
Ability to work with flexibility in a proactive claims environment.
Good market knowledge
Good commercial awareness