Claim Handler Insurance

Title: Case Handler - Personal Effects & Cargo Claims

Location: Sidcup - Office based (Monday to Friday Full Time Permanent)

Salary: Upto £28k (depending on experience)

Objectives:

1.

Responsible for handling Cargo and Personal Effects insurance claims from beginning through to settlement;

Undertaking a range of loss adjusting activities;

Investigate potentially fraudulent claims;

Provide guidance to others on claims management.

Main Responsibilities:

1. providing advice on making a claim and the processes involved;

2. processing new insurance claims notifications;

3. collecting accurate information and documents to proceed with a claim;

4. analysing a claim made by a policymaker;

5. guiding policyholders on how to proceed with the claim;

6. monitoring the progress of a claim;

7. investigating potentially fraudulent claims;

8. identifying reasons why full payment may not be made;

9. ensuring fair settlement of a valid claim

10. building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;

11. ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;

12. handling any complaints associated with a claim;

13. involvement in loss adjusting activities and in legal discussions relating to settlement;

14. seeking legal recovery of monies paid out;

15. adhering to legal requirements, industry regulations and customer quality standards set by the company.

Education and Professional memberships :

* Academic Degree or equivalent

* CII Certificate in Insurance

EXPERIENCE:

* Minimum of two years’ experience of handling claims from beginning to settlement

* Good understanding of insurance claims and relevant legal/regulatory framework

* Experience of marine insurance claims

* Good organisational and numerate skills

* Good Knowledge of suite of Microsoft Office packages

* Able to integrate within a team and able to work on your own initiative

* Friendly and helpful approach