Publicēts: Citi - Glāsgova | Pēdējo reizi atjaunots: |
Our client is a well-known and reputable HGV dealership with many depots nationwide. Currently they are looking for an experienced HGV Workshop Controller to join their busy Glasgow's depot.
What you will do
* Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations
* As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure
* Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
* Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised
* Carry out regular process reviews with your Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
* Manage the performance of the service department to ensure that KPI targets are achieved
* Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements
* Anticipate production problems based on forward plan / resources and provide active support to handle workload
* Actively participate in the Commercial Crew CRM meetings following the CRM process
* Assist the Manager in the production of the annual business plan
Who are you?
You will hold City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and have previous experience of supervising in a commercial vehicle workshop. You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations.
What’s in it for you?
Benefits include;
* Competitive salary plus company bonus
* company van
* Discounts for family and friends on many High St retailers, theme parks, travel plus much more
* Company pension
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