Operations and Customer Service Executive

Operations Executive £28000 - £30000 + annual bonus NW10
Monday to Friday working in the office (not Hybrid!)
As a member of the Operations & Customer Service team, you will play a crucial role in supporting our day-to-day operations and ensuring the smooth functioning of the business.
Key Responsibilities
* Management of Order Pipeline – in co-ordination with the Warehouse team manage workload and ensure timely and cost-effective dispatch of orders.
* Review and resolve back-order issues by effective management of stock levels, co-ordination with procurement and communication with customers.
* Help to maintain product portfolio on Company websites and 3rd party platforms, including up-dating of images and descriptions, as well as checking order, stock level and pricing feeds.
* Manage Amazon FBA Consignments: working with the warehouse to co-ordinate timely preparation of orders, overseeing correct labelling and packing, organising collection and processing of in-bound consignments.
* Data Entry and Analysis: accurately input stock and maintain data in relevant databases. Assist in identifying and resolving inventory discrepancies, find areas for improvement, and opportunities for efficiency gains.
* Inventory Management: assist in managing inventory levels by conducting regular stock checks, coordinating with suppliers, and facilitating the replenishment process as needed.
* Customer Service: provide responsive and professional support exceeding customer expectations.
Qualifications/Experience
* Minimum 3 years’ experience in an administrative or operations support role, in a related or B2C business.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with database management software.
* Strong organizational skills with a keen eye for detail and the ability to multitask effectively.
Ability to analyse data and draw insights to drive business decisions using MS applications (Excel) and CRM (NetSuite, Salesforce etc)