Customer Service Manager

Customer Service Manager

Northampton

Monday – Friday 37.5 hours

Competitive salary based on experience

We have a great opportunity for a forward thinking, proactive people manager to join a growing and progressive business in Northampton. This is a role that you can really make your own, growing and moulding the service department to achieve maximum efficiency.

Key Duties:

Ensure the smooth running of the service department and assisting both colleagues and team to grow and develop their skills, experience, and maximise their potential.
Ownership of all elements relating to learning and development across the service division.
Stay up to date with any regulatory or market changes, and update and roll out relevant training to upskill colleagues.
Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
Motivating and managing staff, including responsibility for; staff, monitoring sickness and absence, dealing with disciplinary proceedings, training and recruitment.
Strategic business planning in order to maximise your areas full business potential.
Contribute to the overall team success through building effective relationships and delivering targets. 

The Ideal Candidate:

A natural relationship builder with integrity, reliability, and maturity.
Excellent coaching, management and negotiation skills.
Ability to deliver results in line with business objectives.
Good communication skills both written and verbal.
The ability to remain patient and calm during high pressure situations.
Provide relevant training and direction to colleagues, and team members when required.
Self-motivation to use initiative and to innovate