Senior Consultant

Job Description
The Senior Application Consultant (Field Service) - North America will lead the delivery of the Mobile Workforce Management solution to IFS customers. Our mobile applications and platforms enable gas, water, and electric utilities to scale their workforce in the field and leverage the latest technologies in their day-to-day work. We enable utilities to transform their field operations by rapidly automating and optimizing any field work activity or process to improve response time and effectiveness. Our platforms offer utility operations personnel in both the office and field improved location and situational awareness for faster, more intelligent decision-making, greater safety and easier regulatory compliance.
This position requires a dynamic, self-driven, technically savvy individual who wants to be a part of our Consulting team.  This person will manage all functional aspects of implementation projects. This can include conducting business requirements and solution design workshops, providing technical and architectural leadership in configuration and integration, and working with customers through iterative testing cycles. Whatever the task, you will work to propose and deliver solutions that meet requirements and exceed expectations, leading the way for prospects, customers, partners, and internal teams by designing and overseeing the implementation of solutions that deliver exceptional ROI and customer satisfaction.
As a Senior consultant, you will additionally be responsible for leading other consultants in the project team through large enterprise projects, combining multiple work streams, geographies, releases, and deliverables.  Senior consultants work directly with customers and the IFS Project or Program Manager to plan and execute projects while ensuring that project quality goals and standards are adhered-to by the technical teams.
The Senior Consultant is expected to succeed in complex technical environments while simultaneously displaying exceptional communication skills to effectively work with enterprise customers of varying technical aptitudes.  This position requires some travel to customer sites, primarily within North America (expected travel up to 25%).
Essential Functions:
Elicit business drivers, problems, and desired use cases and map them to how IFS products can uniquely enable customers to achieve their goals and objectives
Lead solution and integration design workshops with customer SMEs and end-users
Architect configuration solutions via business requirements, solution design, and integration design documentation
Translate customer business processes into logical steps with a low-code/no-code development platform
Provide leadership / mentorship to internal and partner project teams through iterative configuration and testing cycles
Provide functional and technical leadership in enterprise software delivery
Ensure exceptional quality of project deliverables via concise triage of customer-reported issues, unit testing, and liaising with Customer Support and development resources
Contribute to Epics and Stories for the product roadmap, working in concert with Product Managers, Product Owners, and development resources
Be a trusted advisor to prospects, customers, and partners as a product and technology expert during the pre-sales, implementation and beyond