게시된 위치: 고객센터/콜센터 속 미들랜드 서부 | Posted: |
Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting a Customer Service Professional to join their fun and friendly team based in Lichfield.
Benefits:
Salary up to £25,500 per annum
Location: Lichfield
Hours of work: 08:30am - 5pm Mon-Thurs, 08:30am - 16:45pm
Private Medical Insurance
Contributory pension scheme
Lots of other benefits!
Duties/Responsibilities:
Handle incoming calls, emails, WhatsApp, and other social media messages in a professional,
friendly manner within given timescales and in-line with company procedures.
Deliver a 1st line resolution to customers queries
Manage orders through the order portal, producing all necessary documentation
Handling haulier logistics and queries relating to franchisee orders and
deliveries.
Process and distribute all national account portal orders, emailed purchase orders and new
launches, ensuring that all orders are delivered to time and quality.
Handle complaints to resolution using Sage CRM to record all information and track progress.
Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes.
Administer invoices, credit notes and month end processes.
Improve systems and customer experience by always looking for areas to change and/or develop.
Maintain the information on the order portals, websites and databases
Provide up-to-date, market relevant, technical and product information.
Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network.
Desirable Skills:
Previous experience in a similar role or a contact centre is highly desirable.
Excellent communication and interpersonal skills
Friendly and professional telephone manner
Ability to communicate with people at all levels
Able to deal with customers in a calm and composed manner
Learns quickly and can follow procedures and processes
Organised and well planned with excellent time management skills
Good IT skills including working knowledge of Microsoft packages with advanced knowledge of excel
GCSE C and above in English and Mathematics (or equivalent qualification)
NVQ Level 2 in customer service (or equivalent)
At least 3 years' experience in a customer service environment
Previous experience in handling technical / product related enquiries
Previous experience managing and resolving customer complaints
Previous administration experience
If you are interested in this role, please apply through the advert!
KSBirmingham
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's . For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age