게시된 위치: 행정서비스 속 글래스고우 | Posted: |
The Role - Customer Service/Sales
Location - Glasgow City Centre/Work from Home
Hours - full-time
Salary - £22,300
Benefits:
* Avoid costly daily commute by working from your own home
* Structured training programme for your professional development
* An opportunity to work with a small team of dedicated customer service professionals.
Our client, a B2B retail sales organisation, is seeking a dedicated and customer-focused Customer Service/Sales Agent to join their team. With a successful 2023, they are expanding their team and offering an exciting opportunity to join an organisation that prides itself on delivering exceptional customer service.
As a Customer Service/Sales Agent, you will have the opportunity to build and strengthen relationships with both existing and prospective customers. Your main responsibilities will include managing enquiries via email and telephone, processing sales orders, and identifying upselling opportunities. With a keen interest in delivering top-notch customer service, you will excel in a fast-paced environment and possess excellent communication skills.
To ensure your success in this role, our client provides comprehensive training on their product range and internal systems. Following a 3-week training period in their Glasgow office, the successful candidate will have the option to work remotely full-time with occasional on-site working to engage with the wider team.
Key Responsibilities:
* Managing existing and new customer relationships
* Upselling products during client discussions
* Handling incoming enquiries via email
* Issuing quotations and managing lead times
* Producing customer statements and collecting payments
* Collaborating with the Customer Service team to resolve any issues
* Identifying potential customers for litigation activity
* Tracking sales leads and enquiries
* Answering inbound calls to track orders and arrange returns
* Liaising with suppliers to ensure timely order processing
Key Skills:
* Confident and professional telephone manner
* Comfortable in a sales environment
* Customer-focused attitude
* Genuine drive and desire to achieve results for clients
* Excellent MS Office skills, including Excel
To apply for this position or to learn more about our client, please contact us at (phone number removed). Please note that we are only shortlisting candidates who can commute to Glasgow City Centre.
Our client is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of their race, gender, sexual orientation, disability, or age.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website