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Service Administrator - Permanent - Beeston - £25000 - £27000
My client, a fast growing business seeks a service administrator to join a team of 4. Working in new offfices with parking. Great prospects if you want to progress.
Working as part of a dedicated service team, this frontline role will encompass a variety of duties, from the distribution of breakdown jobs to our service engineers, to the processing of service documentation:
The ideal candidate will have the following:
* Experience working in a service office environment with mobile engineers
* Ability to work to deadlines whilst maintaining high level of attention to detail
* Used to Teamwork in a fast pace environment/working under pressure
* Good knowledge of PC literacy, including Word and Excel
* Strong interpersonal, planning, organisational, motivational skills and using own initiative
* Proactive approach to Problem solving / Enthusiastic / Flexible
The role does require contact with internal Departments and External Customers/Suppliers, so excellent communication skills are a must. To provide and ensure an excellent customer experience. In Addition, skills to motivate/drive and support the Service team.
CORE ACTIVITIES:
* Coordinate a team of 5/7 field-based Engineers, utilising company technology tools, monitor engineer efficiencies and provide customer satisfaction using Incident Management and Satellite Navigation System (TomTom)
* Cover during absence/holidays for Service Coordinator colleagues
* Take incoming calls from Customers and Suppliers
* Customer liaison/Queries
* Engineer contact/Communication/Support
* Support S.C.A scheduling/Booking/Cancellations
* Instruct & authorise Sub-Contractors I.e. Tyre suppliers, coded welders etc
* Quotations/Estimates (within Escalation amounts)
* Electronic Planning Board, VOR, first fix & Log and keep update all Daily & Monthly Monitors
* Supply jobs/W.I.P No’s, Work in Progress Stats, Information & close off (Invoicing)
* Check & monitor Job sheets/Timesheets using Daily Opps Monitor
* Ensure a timely and efficient flow of Out-work purchase order’s /GRN’s logged and forwarded to Purchase Ledger dept.
* Accurate invoicing and timely collation of job sheets to invoices before posting to customers
* General Admin duties when required. Inc Reception overflow landline calls
* To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability