Estate Insure Household Scheme Account Handler

Household Scheme Account Handler
Location: Sheffield
Package: £Negotiable

Providing administration support to our front-line team
Producing renewal invitations by calculating the premium and attaching any necessary endorsements, make appropriate amendments to statement of facts in accordance with the individual risk
Ensuring documentation and systems are accurate
Produce renewal notification email and attach appropriate documents
Chase outstanding renewal instructions
Deal with incoming enquiries/emails/post including processing payments, issuing receipts and other documents
Raise invoices in line with Company accounting procedures and manage account payment
Chase outstanding payments
Complete the administration of client's insurance requirements on a daily basis
Working in a compliant and timely manner on all cases

Experience/attributes preferred:

Preferably a minimum of 1 years Personal Lines Insurance experience
You'll have a solid background in Word, Excel and other Microsoft Office applications
Broking platform experience (Acturis in an ideal world) depending on your experience
You'll be able to communicate clearly and effectively with clients at all levels
Comfortable in dealing with customer enquiries via phone, letter and email
Flexibility, understanding and assisting colleagues when the workload of others is greater than your own, or when your specific knowledge is required
Given the nature of this role we do require candidates to carry out duties within the strictest of confidence