Customer Service Representative (German Speaking)

Customer Service Representative (German)

Salary: £26,000 - £28,500

Benefits: To be discussed at interview

Job Type: Permanent

Location: Worcester

Job Start date: ASAP

Shift Pattern: Days (8:30-4:30)

We’re supporting our client, a leading global components manufacturer based in Worcester, who are looking for a Customer Service Representative (German) to join their growing team. The successful Customer Service Representative (German) will have strong German speaking & writing skills.

Responsibilities for Customer Service Representative (German):

* Respond to all customer inquiries as they relate to order management, technical product specifications and design assistance. Do so through the effective utilization of business systems (Material Requirements Planning - SAP; Customer Relationship Management – Salesforce), robust communication techniques and in-depth product knowledge.

* Manage key customer and distribution accounts by developing strong relationships, building an understanding of the customer business model, supporting various day-to-day activities, identifying mutually beneficial solutions and facilitating conflict resolution. Utilize gap analysis and order pattern recognition tools to identify order trend variances and proactively engage customers with order fulfillment optimization opportunities.

* Leverage customer interactions in order to identify new business opportunities with existing customers as well as new potential customers. Qualify these opportunities by understanding the customers application, product usage, market strategy and production requirements. Work with the business development team (Inside Sales, Account Managers, Marketing) to secure these new opportunities.

* Work with various functional teams to support strategic business development projects and operational excellence initiatives. This can include topics such as support and order fulfillment optimization for new customer programs, promotion of Marketing initiatives, alignment of operational capabilities with customer production requirements.

* Successfully complete the onboarding training program, identify areas of additional focus and implement learning plan for continued development. Encompasses the following areas – product knowledge, application based selling, business system and tools utilization, process understanding. Partake in ongoing self-development by identifying focus areas within your current role or opportunities to advance personal career ladder. Work with the Customer Service Management team to create and implement corresponding development plan(s).

* Identify continuous improvement opportunities as they pertain to both processes within the Customer Service department and general processes that impact customer satisfaction or internal efficiencies. Drive the development and implementation of detailed action plans; lead these plans to completion.

About You:

* High School Diploma required

* Bachelors Degree preferred (Business Management, Engineering, Marketing or equivalent)

* 0-3 years of experience, preferably in a technical sales or service oriented role.

* Must be computer literate and display excellent communication and telephone skills.

* High energy level - Self-starter

* Technical aptitude required.

* Team oriented, people oriented and a relationship builder. Enthusiastic, confident and mature. Displays an innate sense of curiosity, and strong accountability.

* Reliable, with a resilient nature. Ability to thrive in a fast pace work environment and handle multiple tasks.

Language Requirements

* German – Native or Bilingual

* Europe: English and at least one other European language required.

Job Application:

If you would like to be considered for the role of Customer Service Representative (German), please apply with your full CV - or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

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Candidates must be eligible to work and live in the UK