Pubblicato in: Altro in Londra | Inviato: |
Clinical Services Coordinator
Location: Croydon - Hybrid
Status: Full time, Permanent
Salary: £30,000 - £33,000K per annum plus company benefits
HCML have an exciting opportunity to join the management team of our thriving Insured Health department, delivering excellent customer service to achieve clinical rehabilitation outcomes. You will manage a team of 10 Clinical Assistants and Rehab Case Managers.
About the Role
Line management of staff members, delivering the highest possible managerial standards, engaging and developing staff, capacity management, and recruitment
Responsible for carrying through governance and management guided actions that maximises performance against departmental budget targets
Responsible for ensuring operational consistency and excellence across the department, supporting service and customer management activities that delight customers and meet quality and service standards
Responsible for supporting the onboarding of staff, planning & enabling delivery of training, and assessing suitability to deliver live operational services
To work with Insured Health Management Team in supporting change implementation and working with support functions to ensure staff are able fulfil their roles to exceptional standards
Contributing towards HCML's success through identifying service development opportunities as they arise
Benefits
25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)
Essential Skills
Experience with working directly with managers
Demonstrable experience with communicating with stakeholders, specifically staff and customers
Experience with MI and data analysis
Proven ability to educate and train staff members
Experience with onboarding new staff and training with excellent outcomes
Proven track-record of identifying opportunities for improvement and/or efficiency
Experience with handling customer complaints and delivering positive outcomes
Desirable Skills
Education to degree level or equivalent professional qualifications
Clinical degree (Sports Therapy, Sports Rehab, Psychology, Physiotherapy)
2+ years industry rehab experience
Line/people management experience
Experience of managing operational services in the rehabilitation or clinical environments
Track record of handling customer accounts
About Company
HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.
DE&I
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships