Contact Centre Booking Agent

Pushing boundaries for a sustainable future
Can clean-energy tech change the world? We say yes. Here’s why. The way we heat our homes today is responsible for 15% of all of Europe’s CO2 emissions. Switching to sustainable, clean energy solutions is the easiest and most impactful way households can play their part in net zero.
We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes is our way to make a positive impact in the world. Clean-energy tech is purposeful work. Urgent work. We’d love you to do it with us.
About the role
We are seeking a dedicated and customer-focused call centre representative to join our team. You will be responsible for handling customer inquiries, assisting customers with booking surveys, services and providing excellent customer service. Your ability to communicate effectively, manage customer inquiries, and efficiently handle booking processes will be crucial to the success of our Call Centre operations.
Responsibilities for the role include:
* Answer customer Inquiries, resolve issues, provide solutions to ensure customer satisfaction in a professional and courteous manner.
* Assist customers with booking appointments, reservations, or services based on their requirements.
* Provide customers with information about our company, products and services.
* Stay up to date with product/ service changes, promotions, and updates to provide accurate information to customers.
* Efficiently manage and maintain booking schedules using the company's booking software or tools.
* Coordinate with internal departments to ensure smooth and timely execution of bookings.
* Escalate complex problems to supervisors or managers when necessary.
* Maintaining accurate customer records in our CRM system.
What we would like you to have;
Full training will be provided at the Aira Academy, However, the following skills and experiences would be beneficial to this role;
*
* Previous experience in a customer service or contact centre role.
* Proficiency in using booking software (Hubspot / Skedulo), CRM systems, and basic computer applications.
* Excellent communication skills.
* Excellent problem solving and decision- making abilities.
* Ability to work well in a team environment as well as individually.
* Ability to multitask, manage time effectively, and work in a fast-paced environment.
* Strong problem-solving skills.
* Flexibility to work various shifts, including evening, weekends, and holidays.
What we offer
* £24,000 Basic Salary, with OTE of £44,700
* 25 days annual leave + Bank Holidays
* Health Cash Plan
* Reward Gateway (Employee Discounts)
* Comprehensive training and ongoing professional development.
* Opportunity to work In a dynamic and supportive team environment.
* Career growth and advancement opportunities within the company.
At Aira, We’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet