Poslano u: Marketing u East Midlands | Posljednje obnovljeno: |
As the Customer Experience Manager, you'll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales.
What to expect:
Enjoy a competitive salary and benefits package that includes private medical or dental
25 days holiday plus Bank Holidays
8x death in service
Wellbeing initiatives
Working hours are Monday to Friday 9am - 5.30pm
Remote working role but travel to Mansfield and client sites across the UK is a requirement
Opportunities for professional development
Join a team of passionate and collaborative individuals who are redefining marketing excellence
Work on a diverse range of projects, constantly pushing the boundaries of creativity
Be empowered to make a real impact on client success stories
Here's how you'll craft a symphony of success:
Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and root cause analysis
Tracking pain points and creating a compelling story
Translating insight into action through the journey
Facilitate innovation workshops or safari workshops for clients
Be the bridge between the creative teams and clients, translating complex concepts into clear communication and fostering genuine connection
Develop and nurture long-term client relationships, acting as a trusted advisor and advocate
Gather client feedback and translate it into actionable insights to continuously refine offerings
Collaborate with internal teams across departments to ensure a smooth and efficient client journey
You'll be a maestro of client experience if you:
Have extensive omni channel (physical & digital) experience of CX to include journey mapping and proposition development
Possess a deep understanding of how brands operate, customer behaviour and how brands interact with customers
Have the ability to work in a high-pressure environment managing multiple projects
Thrive in a fast-paced, dynamic environment where creativity meets strategic thinking
Have exceptional communication skills, both written and verbal, with the ability to build rapport and navigate diverse personalities
Experience in a marketing agency environment is a plus