פורסם ב: אחר ב- שיקגו | פורסם: |
Job Description
HRConnect is the name for AbbVie HR and Payroll support and services (externally, often referred to as HR Operations) focused on providing excellent customer experience as a primary principle. This dedicated, globally diverse team is focused on supporting AbbVie Employees and Managers in their administrative and operational needs. Manager, People Solutions is responsible for leading administrative and transactional services for all HR related issues. This position is also responsible for maximizing the value of the service center, providing tactical project support for HR activities and services, and providing day-to-day management of Tier 1 and Tier 2 staff.
Responsibilities:
Act as liaison with Business Technology Solution (BTS), Human Capital and Technology Strategy, Center of Excellence (COE), cross-HRConnect partners and manage stakeholders.
Ensures the delivery of functional integrity and high-quality customer service for Tier 1 and Tier 2 HR Services, across the relevant region by ensuring that processes and procedures are in line with guidelines, and that resourcing is managed effectively.
Provide oversight of annual program administration.
Answers team member inquires and resolves team member issues by utilizing contact center procedures, policy manuals, knowledge management systems, and other reference materials.
Meets and strives to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
Participates in selection, training, and coaching of staff and creating a work environment that builds and retains talent.
Responsible to effectively manage team performance, procedures, as well as training programs. Monitor, measure, and give feedback to direct reports on achievement of goals.
Accountable for developing teammates consistent with their development needs and aligned development plan.
Escalates team member inquiries in a timely manner when additional research or analysis is necessary.
Provides inputs / methods to update, simplify, or enhance processes, procedures, and technologies as required.
Identify and support continuous improvement opportunities and participates in special projects as needed.