פורסם ב: אחר ב- דנבר | פורסם: |
Job Description
Manager, Laboratory Support Services responsibilities include, but are not limited to, the following:
Serves as first line of contact for customers to all other areas of the company projecting a professional image, quality information, and personal service with the responsiveness our clients, patients and families deserve.
Works closely with laboratory personnel and laboratory specimen support services for all Eurofins DPT testing.
Supervises Laboratory Service Coordinator team to manage and research client inquiries providing the appropriate level of response and urgency required in any situation.
Provide overall direction for the laboratory support, specimen logistics, data entry and client services.
Serves as a liaison between laboratory support services and customer services, account managers/ executives and laboratory operations.
Builds and maintains relationships with clients by having a customer first mentality
Sets and measures department productivity standards and appropriate quality metrics
Ensure all established procedures (OPs, methods, etc.) and are always adhered to. Develop or revise standard operating procedures and laboratory policies, as applicable
Work closely and effectively with the laboratory management to ensure all support systems are properly operating
Work effectively with IT to manage current systems (LabVantage) and to develop and help implement improvements that support our overall quality and efficiency efforts
Lead continuous improvement initiatives that focus on laboratory support processes so the lab can efficiently and effectively handle growth while maintaining high quality standards
Develop effective working relationships with other Lab and Non-Lab Leaders
Work effectively with Billing Department to ensure accuracy of account setup and timely correction of errors and issues as they arise
Assist in the management of the laboratory budget and lab vendor contracts as appropriate
Demonstrate ability to coach associates through necessary performance improvements and to help make hiring and termination decisions
Employ enough properly qualified personnel to meet growing test volumes
Conduct regularly scheduled one-on–one meeting with direct reports which focus on execution of their respective responsibilities as well as their growth and development with the Company
Actively participate in the development of departmental goals, objectives, and systems
Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times.
Supports Eurofins DPT’s business philosophy, leadership values and ethics
All employees are expected to meet basic expectations of Eurofins DPT’s quality management system, including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, accurate recordkeeping so the company may meet its stated quality policy and objectives.
Other duties as assigned by management