פורסם ב: הנדסה ב- שפילד | פורסם: |
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Application Support Analyst.
*Predominantly site-based role in Sheffield*
Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Lead Application Support Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives.
This role will allow you as the successful Lead Application Support Analyst to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one.
You will work with a talented team on diverse projects that will expand your skill set.
Key Duties & Responsibilities:
Provide timely and efficient software support for the ERP/back-office system and integrated applications
Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes
Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions
Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds
Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements
Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications
Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality
Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance
Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes
Maintain detailed documentation of support activities, including issue details, resolutions, and configurations
We are keen to speak with Systems / Business Analysts who possess the following skill & experience:
Demonstrable experience in a commercial environment, providing application support and development
Basic accounting skills to troubleshoot financial modules within the ERP system
Strong SQL skills for database querying and data analysis
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes
Good working knowledge of MS CRM (Customer Relationship Management) systems
Valid driving license for occasional travel to other company sites
Experience in business analyst methodologies is desirable
If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you
