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CUSTOMER CARE / SALES ADVISORS
LEEDS
MONDAY TO FRIDAY
08:00-16:00
£12.03 PER HOUR + Bonus
TEMP TO PERM
Do you love the buzz of Customer Care?
Are you interested in Sales?
Do you want to progress?
Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre in LS12.
These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.
What will you be doing as a Customer Care / Sales Advisor?
Daily communication with customers via phone, email, and social media channels
Investigate, create, and deliver innovative and forward-thinking solutions to customer concerns.
General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network.
Effective identification and prioritisation of tasks.
Any other reasonable duties as requested.
Answering inbound and making outbound calls to customers who have raised a concern, required repair of their garage door, or required further component parts.
Be relentless in finding the most suitable solution to best serve the customer, our company, and our colleagues, voicing options and new ideas to the leadership team.
Ensure all systems and customer information is kept up to date and accurate at all times.
Adhere to in house processes, policies, and procedures as appropriate and instructed by the leadership team.Skills & Experience.
Previous experience within a customer service or contact centre environment.
Excellent attention to detail
Good computer skills (MS platforms, softphone, email)
Excellent communication skills, both written and verbal
Strong organisational skillsWhat's in it for you?
A permanent contract after successfully completing 12 weeks probation.
Bonus Structure
Invited to company events.
On Site parking
Company Pension
Opportunities for advancement and career growth